As Director of Marketing and Communications, Olivia Schmitt brings her vast insurance industry knowledge, strong leadership track record and small business expertise to the Total CSR team.

Through her podcast, Olivia holds space for other women in insurance to discuss their struggles, seek advice and discover new opportunities within the industry.

July 28, 2020

Arleen Taveras: The Rewards of Stepping into the Unknown

This week Olivia sits down with Arleen Taveras.  Arleen is the President & CEO of Insurance Licensing Services of America & Co-Host of the SpotOn Insurance Podcast.  Seeking advancement opportunities early in her career, she earned her Risk Management Degree and took a new position handling licensing and regulatory compliance.   After working a few years in a bogged-down, paper-heavy processes, she recognized the automation gap in her work and the idea for ILSA was born!

Now employing 55 people, they have continued to evolve and add services to help carriers and brokers manage the licensing process better and faster.


Join Olivia and Arleen as they talk about:


5:00 – Arleen’s journey to ILSA

11:15 – Hiring individuals with different strengths

16:00 – Weathering economic downturn as a business owner

22:45 – People who made an impact on her life

33:00 – Advice for her younger self

34:00 – Maturity over age

…and much, much more!!


Connect with Arleen:




SpotOn Insurance Podcast:


Check out Total CSR:

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