As Director of Marketing and Communications, Olivia Schmitt brings her vast insurance industry knowledge, strong leadership track record and small business expertise to the Total CSR team. Through her podcast, Olivia holds space for other women in insurance to discuss their struggles, seek advice and discover new opportunities within the industry.


In Episode #6 of You Don't Know Schmitt! Olivia catches up with Ashley Fitzsimmons.  Ash is the Customer Experience Manager at Ohio Insurance Agents (OIA) and also known as The Beyoncé of Insurance.  Ashley started out her career in a family agency before making the leap over to OIA where she gets to share her passion for insurance and all the people that make up this amazing industry.

Join Olivia and Ash as they talk about:

3:52 – How she became the Beyonce of Insurance

5:48 – Leaving the family agency to go to Ohio Insurance Agents

10:35 – Her love for bringing insurance professionals together

17:45 – Networking during Quarantine

25:37 – Her advice to women across the insurance industry

33:11 – What she loves about her role and OIA

And so much more!!

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On this week's episode Olivia gets to nerd out with Amber Wuollet.  Amber is the Director of Marketing for Bold Penguin AND self-proclaimed Nerdiest Insurance Nerd!  Amber found a passion early on in her insurance career and brings that energy to everything she does whether at work for Bold Penguin or creating content for InsNerds.

In this episode Olivia and Amber dive into life and career:

8:30 - Why she fell in love with insurance early in her career

11:55 - Connecting with Bold Penguin

17:00 - The importance of creating a nurturing community in the insurance industry

22:45 - How leaders in her life have shaped her career

29:30 - The value of having a solid network

36:30 - The lessons that can be found in uncomfortable moments

And much, much more!








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This week Olivia catches up with Kelly Donahue-Piro of Agency Performance Partners and Agency Appeal.  Kelly does incredible work with agents across the country advising them on improvements they can make in their operations to go from great to "Ridiculously Amazing."  Her goal is to help every one of her agency partners drive toward success.

In this episode, Olivia and Kelly talk about owning your career, including: 

8:55 - If Kelly won the lottery, what would she do?

15:07 - Flipping the dynamic in insurance for women

24:35 - Finding her way into entrepreneurship 

29:21 - The importance of owning your career

36:55 - What Kelly would tell her younger self

43:30 - Her advice to other women in the industry

...and so much more!

 You can learn more about Kelly and the work she is doing by visiting:


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This week Olivia gets to do a little guest/host collaboration with Meg McKeen.  Meg is the Founder and Chief Confidence Builder of Adjunct Advisors.  

After a brief sabbatical from the insurance industry, Meg launched Adjunct Advisors in 2018 with the goal of helping insurance sales professionals grow successful careers.  She brings her expertise from her time working in both an independent agency and carrier underwriting.  

Tune in to this episode to hear about Meg's 20+ year insurance journey and her next adventures:

5:41 - How your past prepares you for your future

14:25 - Finding her calling

30:00 - Her next mission

44:12 - Lattice over Ladder

52:45 - The importance of self-care

And so much more!

You can learn more about Meg and Adjunct Advisors at:

And be sure to get your tickets for Elevate 2020 at

Use discount code TOTALCSR-100 for $100 off your ticket!


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Guest: Tracy Cotton

This week Olivia gets to catch up with Tracy Cotton, a niche agent at Morrow Insurance in Marion, North Carolina.  Tracy’s career in insurance has included different roles on both the carrier and agency side.  She has pulled all that experience and perspective together and used it to help her create her favorite role yet as a “Farm to Fork Insurance Agent.” 

In this episode you will get to know Tracy and her journey including:

  • 4:44 - How Tracy got her start in insurance
  • 11:16 - What she loves about the “Farm to Fork” agent life
  • 27:00 - How Tracy celebrated turning 50
  • 37:35 - Her thoughts on dating in your 50s
  • 46:00 – How she has created her dream job in insurance

I can’t wait for you all to get a chance to know a little bit more about Tracy!

And if you have not already, be sure to get your ticket for Elevate 2020 at

Use discount code TotalCSR-100 for $100 off your ticket!  I hope to see you there!!

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You Don’t Know Schmitt – Episode #1

Guest: Syd Roe, CMO of b atomic

Olivia is joined by the one and only Syd Roe, CMO of b atomic for Episode #1 of the You Don’t Know Schmitt podcast.  There is A LOT of weather and coffee talk but once they dig into life, there’s no turning back. 

You are not going to want to miss this conversation as Olivia and Syd talk about career and family including:

  • 35:12 - What it’s like to go from the single life to partner with family
  • 44:53 - Syd’s secret to maintaining a solid relationship with her partner, Jess
  • 53:13 - Her passions and future projects
  • 55:02 - Syd’s Superpower
  • 58:15 - The top influencers in Syd’s life

And much, much more. 

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